Question 1

What does a session cost, and does insurance cover it?

Accepted Answer

Standard sessions are $185 for 50 minutes. Extended EMDR processing sessions are $270 for 75 minutes. Since we are Registered Psychotherapists, most extended health plans in Ontario cover our work. You pay after your session, get an itemized receipt, and upload it to Sun Life, Manulife, Canada Life, Green Shield, or whoever your provider is.

Question 2

Is online therapy covered by insurance in Ontario?

Accepted Answer

Yes. Online therapy with a Registered Psychotherapist is covered by most extended health benefit plans in Ontario. After each session you receive an official receipt with your therapist's RP license number, which you can submit to Sun Life, Manulife, Canada Life, Green Shield, or any other provider for reimbursement.

Question 3

Is a therapist covered in group insurance?

Accepted Answer

In most cases, yes. Workplace group insurance and group benefit plans in Ontario typically include a paramedical or mental health allowance that covers a Registered Psychotherapist (RP). Check your group benefits booklet or member portal for a line that says "Registered Psychotherapist" or "Psychotherapy" and note your annual maximum. If your plan only lists "Psychologist," call your group insurance provider before assuming you are not covered, because many carriers reimburse CRPO-registered psychotherapists out of the same pool.

Question 4

Which group benefit providers cover psychotherapy in Ontario?

Accepted Answer

Sun Life, Manulife, Canada Life, Green Shield Canada, Desjardins, Empire Life, and most other group insurance carriers reimburse sessions with a Registered Psychotherapist. Coverage amounts vary by employer plan, commonly ranging from $500 to $2,000 per year. You pay for your session, receive an official receipt with the RP registration number, and submit it to your group plan for reimbursement.

Question 5

How do online appointments work?

Accepted Answer

You get a video link sent to your email before your start time. Click it from your phone, laptop, or tablet. As long as you are in a quiet spot somewhere in Ontario, you are good to go.

Question 6

What is the free 15-minute virtual consultation for?

Accepted Answer

It is a low-pressure virtual consultation. You can tell us a bit about why you are looking for support, ask whatever questions you have, and figure out if working together feels right before spending any money.

Question 7

How many sessions will I need?

Accepted Answer

There is no set contract. Some clients work through a specific problem in six to eight sessions. Others prefer ongoing monthly check-ins to stay grounded. You decide how long you want to continue.

Question 8

What if I need to cancel?

Accepted Answer

Give us at least 24 hours notice. If you cancel right before your session or miss it entirely, you will still be charged the full fee because that time was held specifically for you.

Question 9

Can I do sessions while traveling outside Ontario?

Accepted Answer

You have to be physically located inside Ontario during your call. That comes down to provincial licensing rules for Registered Psychotherapists.

Question 10

Can I join my virtual therapy session from my car while driving?

Accepted Answer

No. For your physical safety and the effectiveness of your care, clients may not participate in virtual therapy while operating a vehicle. Deep therapeutic work requires your full focus, emotional presence, and a private setting. If you join a call while driving, your therapist is required to end the session immediately. The appointment will be considered late-cancelled and charged the full session fee. If a vehicle is your only private space, you must remain safely parked in a quiet location with the engine turned off for the entire appointment.

Question 11

Can I do therapy while under the influence of alcohol or substances?

Accepted Answer

No. Clients must be fully sober and substance-free for every appointment. Psychotherapy, particularly trauma processing, EMDR, and nervous system regulation, requires cognitive clarity, genuine emotional presence, and the ability to process feelings safely. Under College of Registered Psychotherapists of Ontario (CRPO) professional standards, clinicians cannot provide care to clients who are impaired or under the influence of alcohol, recreational cannabis, or non-prescribed substances. If you arrive at your session intoxicated or visibly impaired, your therapist will end the call immediately. Because that clinical hour was reserved exclusively for you, the appointment will be treated as a late cancellation and charged the full session fee. Prescribed medications taken as directed by your physician are completely fine and can be discussed during intake.

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